I find it odd. When searching for actual customer reviews & testimonials for LetterJoy, there aren’t many. I WONDER WHY?

If you haven’t heard about LetterJoy, it’s a subscription letter service that sends one historic letter a week to your mail box. Their tag is something like: “History’s best letters to your door.”

The boy gifted me a 3 month subscription this past Christmas 2018. When I heard what he picked out for me, I was geeked. This was going to be the gift that kept on giving, and I was eager to also get additional information about their educational letters since we homeschool.

HOWEVER… I’ve had 3 separate issues and have been given the runaround by whomever mans their FB messenger – which is where I first contacted them to (hopefully) resolve my issue(s).

My general overview and review of the LETTERJOY service is: cool concept, but too many glitches, lackluster customer support, and I feel they still haven’t rectified my account situation. In short, I was awarded TWO WHOLE ADDITIONAL LETTERS “for my troubles” and still crossing my fingers, toes and eyes whilst I await their arrival!! Below is my blanket review of LetterJoy for anyone that cares to read:

Got LetterJoy as a gift. Have had 3 separate issues with my account. Since this was a gift, I contacted them through their FB messenger. My first letter arrived (late- but I figured NBD) was excited, and happy… at first. Then my second letter arrived with 2 duplicate pages. I contacted c/s- was told they wouldn’t send a replacement- that they would add a letter to the end of my subscription (after a lot of verbal run around)… ok- so incomplete letter #2 – letter #3 never even arrived. I live in a pretty big city, no inclimate weather conditions, and got ALL my other mail timely. After a lot of back and forth I was given excuses, and ambiguous solutions that I had to ask for actual clarification… more than once. SUPER FRUSTRATING. Felt like I was dealing with a bot. As it stands, I’m NOW awaiting letters #2 and #3 – which I have been advised they are resending, and then hopefully whatever else is supposed to arrive as per my gift subscription – oh and TWO whole additional letters “for my troubles” As of now, I’m definitely underwhelmed. Hopefully others haven’t had my same negative experience with LetterJoy’s customer service. It’s a cool concept and I was totally geeked when I initially found out about my gift… BUT- it doesn’t feel like Christmas every week when I open my mailbox and get NOTHING!!

who cares if you miss a letter… “what you miss in depth , you’ll enjoy in SPADES with a greater number of subjects covered.”

I sent copies of the letters, and the post marks for what I received as proof or WHEN they mailed my letters, and their contents.

sorry for the trouble…
that’s right, c/s awarded TWO whole additional letters at the end of my subscription. only after I had to ask for clarification to be certain.

Thought I’d add the correspondence with their c/s dept for the record.

three months later the CEO reached out… my sub had ended and we didn’t renew.

So the subscription ended, we didn’t renew, and THEN the CEO reached out. Nothing came about the message he sent to me. For what Josh paid for this gift…I think it was around $50- the service did not live up to the expectation. Customer Service 101, make sure your customers are happy, do whatever you can to attempt to make that happen.

42 Replies to “A Helpful and Real Honest LetterJoy Review”

    1. Hey Brett,

      My general overview and review of the LETTERJOY service is: cool concept, but too many glitches, lackluster customer support, and overpriced. If LETTERJOY would have been less ambiguous during my conversations with them, less headachy, my opinion may have been swayed. I’ve worked c/s (at the happiest place on earth, so good c/s is really important to me.) A good rule is to treat your customers the way you would treat a friend, they’ll be more understanding when things go wrong, and more likely to become a repeat customer.

      And for the record, I DID NOT RENEW MY SUBSCRIPTION. *sad trombone. 🙁

      I was really hoping to check out the more educational aspect of their other offerings, as I homeschool, but that never happened.

      Final note: For the price, I felt the product fell short in what it really could be. I have all sorts of little fixes and ideas that I believe would improve the actual product… but I’m not on their payroll, so I won’t be posting those gems to my blog.

      BTW, thanks for reading my blog post and leaving a comment.
      I’m all about the pixie dust,
      ~thatgirljen

      1. SO glad I read this! Thank you! I was going to give it to my brother for his b-day. I guess I thought it was something else. I thought it would be personalized to my brother from like someone during the Civil War. I don’t want it if it’s just random letters. So, geez, you just saved me some bucks!

    1. NP Raquel. My experience was a definite let down for sure. Had they provided good customer service, and rectified the issue at the start I MIGHT have had a different opinion of their service. Oh, and 3 whole months LATER, the CEO finally responded to my messages, (and after reading my blog review of his product) confirming that 2 letters wasn’t enough to make amends. So that just further shows how important customer relations is to them… BTW- thanks for reading my blog and leaving a comment. 😉

  1. My husband got me letterjoy as a gift. I am not excited about the letters at all. The premise was interesting, but the letters are not interesting, don’t draw the reader into further curiosity, and they are extremely random. I would daresay I loathe letterjoy for falsely leading history buffs into a thick, tasteless mire that is……muck.

    1. EXACTLY, and well said Kristi.
      I do feel that the letters could have had more congruency, the topics and content are both rather random. interesting concept, but could have been done so much better. I have a few ideas on how to improve their offerings, but hey… I’m not on Michael’s payroll. LOL
      I’m always looking for the next new, interesting, or intriguing gift- bonus points if it’s got a historical flair to them. So if you happen across anything worth mentioning, LMK, by posting a comment here.
      Thanks for reading my blog and for your honest opinion.
      ~thatgirljen

  2. 1) I appreciate you sharing your honest experience and opinion with Letterjoy. It gave me pause before ordering.

    2) Do you realize how entitled and whiny you sound?

    I’d love for there to be a more reliable, more predictable, more well-explained product offering out there. But…. there isn’t, apparently.

    Calling out subpar customer service is one thing. Expressing where that service could have been better is another one thing.

    Going out of your way to insult the CEO’s attempts to reconcile the issue and provide some form of recompense is a little much – especially when you didn’t seem to ask for a refund or propose any other solution, instead just insulting an entrepreneurs efforts to create a meaningful product that doesn’t exist otherwise.

    I WILL NOT RENEW MY SUBSCRIPTION TO YOUR WEBSITE!

    (doesn’t feel too good, huh? Maybe a little insulted? aggravated? annoyed? feel like I’m a jerk? After all, you built this whole website, and I only invested in a google search and a few $ worth of my time to partake.

    see what I mean?)

    Respect if you have the courage to post this on your site as readily as you have the courage to post your personal correspondence with the service providers you engaged with.

    I’m not interested in engaging with this any further, so I’m strategically not sharing my name, and using a spam email.

    Just as frustrated with subpar customer service as you, in general, but even moreso frustrated by entitled millenial mindset that businesses should 100% cater to our every whim – those businesses are just people too.

    I’ve just ordered Letterjoy for my dad’s birthday. Hopefully the customer service kinks have been worked out, and it’s a silky smooth experience that makes my Dad rave about a thoughtful, exciting, super unique gift.

    If not, well…. maybe there’s an opportunity for you to snag some of Michael’s revenue flow. Or some other kid smarter and more driven than us.

    Cheers.

      1. Defensive first things first:
        1) Theres a difference between strategy and cowardice.
        2) I generally choose not to provide my contact information to people who seem eager to quick-label/slander others or presume negative intent where there’s minimal evidence of anything but imperfection or inability to meet your (apparently) exacting standards. Maybe I’ve just had the shit kicked out of me by abusive people more than you, and generally recognize that the world can be a dangerous place, and sometimes choose not to invite danger, even if I want to try and make my thoughts heard?
        3) Is there truly nothing better than the less polite parts of my comments? I’d argue that polite, civil discourse and open minded appreciation of underlying intent is better. But you have your writing style, and I have mine, I suppose…

        But anyways:

        Color me impressed. You definitely have my respect for posting my (somewhat unkind, admittedly accusatory) words.

        And apologetic. I was having a stressful day and hoping I would find joy in fulfilling this gift idea for my Dad. Your review was the only one I could easily find. And relying on your (tough, but fair, so long as everyone is *entitled* to their opinion?) review made it even harder for me to decide if the pros/cons of whether $4 per letter was worth it to me.

        (It is. Despite your valid frustrations, I decided to give it a shot, because, as I attempted to point out in my original post, there aren’t really alternatives available, and as much as I’d love to have the capacity to tackle the “mail Dad historical letters” project myself, if someone else can do it reasonably well for $4 dollars a week, well… hooray for economies of scale and economic specialization providing us all the surplus of capital etc that we can spend time crafting websites and dialoguing on those websites, instead of fighting with sticks and rocks for the limited food rations.)

        So yeah, I share your frustration that there aren’t better reviews available.

        And I share your frustration that there aren’t more reliable, customizable products available.

        I’d sincerely love it if you were on Michael’s payroll (LOL TROMBONE NOISES, i guess?) and able to improve the product offering. Sounds like you have some good ideas. I really liked the bit about the monthly letters progressing on the theme (i.e. how rad would a 3 month civil war series following a soldier up until a big victory / tragic loss be? That would be so heavy to follow along with…)

        Here are some of mine, in case you, Michael, or anyone else out there wants to act on them:

        1) customizable themes and preset offerings:
        E.g. upon subscription for a 3 month package, since my dad is a pilot-veteran, patent attorney, and enjoys presidential history, I’d love to be able to choose the 4 letter themes on subjects like “Aviation Innovations”

        “Famous Inventors personal letters of excitement”

        “President’s personal letters to their sons:Abe Lincoln to his son considering joining the Civil War, Theo Roosevelt to his son engaged in the WW1, Eisenhower’s letter to his son throughout the Watergate scandal, George HW on the eve of the Gulf War”

        I’d love at least the option to know what to expect. And the option to keep it surprising for my giftees.

        2: Two party system:
        Two sets of letters as part of a historic back and forth letter conversation between to writers/readers.

        One set is delivered to Person A, the other to Person B. Person A and B have to chat every now and then to share the contents of the letters they received and build a cohesive conversation. Person A role plays Figure A as best Person B can relay an understanding of Figure A to Person A, and vice versa.

        Holy shnikes that sounds so fun. Now I actually want that to be a thing.

        Fight me, coward :p

        Fight me by proving you have better ideas and are gonna start a business based on them so I can shut up and send you my money. ok thanks byeeeee.

        1. Well, if you ever decide to give my blog another chance and subscribe, maybe one day one of my ideas will come to fruition, and land in your inbox! 😛 Hope your dad liked his Father’s Day gift.
          ~thatgirljen

          1. Yikes.

            I jumped the gun. Looks like the issue may be with my father throwing away the letters mistakenly.

            Letterjoy support staff has been exceptionally responsive and helpful. They’ve offered that I check USPS Informed Delivery to see if it was sent, but unfortunately my father not set up subscription to that system.

            I trust and respect the service Letterjoy has provided so far.

            Will know within the week if my father is actually recieving letters sent.

            Just wanted to let you know in case you were considering sharing my last note.

            On a personal note, thanks for your patience with all of my feedback to Letterjoy via your site, and the blow-by-blow storytelling.

            As a fellow Texan: Cheers! Hope Oktober is going well down there. Sure do wish I could head to Fredericksburg and Enchanted Rock for some polka music and sunsets over the prairie…

            Cheers!

        2. Making insulting, blanket assumptions about someone just because you think they’re a “millennial” is neither logical nor helpful.
          The reviewer paid for a product and a certain level of customer experience to go with it. The CEO himself has acknowledged that she didn’t receive, what she paid for. It’s reasonable for anyone to write about their negative experience with a company whether its idea is entrepreneurial or not.

          I personally don’t think that just mass mailing people random historical letters is especially innovative.

          In my opinion, your entire rant consists of little more than cowardly, thoughtless implied and direct ad hominim attacks.

          This review is very fair-minded.

          The degree to which you’re taking it personally makes me wonder if you have an undisclosed connecti on this company.

          Are you the CEO’s brother-in-law or something? Are you an employee who doesn’t want to see the company go under?

          I’m also using my real name and email address even though I’ve been harassed online too. Most people probably have. In fact I’ll even tell you that I’m 43, so you can make assumptions based on my age too.

          Obviously
          you have no business questioning anyone else’s integrity or courage, buddy, if you’re just going to act like an abusive, anonymous troll.

          I think that this reviewer will be just fine without your subscription. Suggesting otherwise seems narcissistic.

          1. Hello Janna Chan,
            Thanks for replying to the commenter on this post. It’s nice to know my opinion was defended… supported or not. And thanks for using your real name. I do hope that after a few years that Letter Joy has ironed out all the kinks; however I do receive a few “customer support” emails on my blog from their customers trying to contact ANYONE that can help them with letter issues and customer service complaints. Maybe one day they’ll figure it out!
            Have a great day and thanks for your response,
            ~thatgirljen

    1. What’s your problem sir? She wasn’t AT ALL “whiney” or “entitled”.
      I had a similar experience w/LetterJoy. They charged me TWICE for 1 subscription. At least 3hours of MY time, UNPAID, attempting to work it out. They wore me down. Givethem the money, just don’t let me have the nagging feeling that I need to do something about being screwed..

      1. I think this guy is connected to the company in some way. He did nothing but attack the reviewer very personally and illogically.
        Obviously the reviewers age has nothing to do with her content.

        Maybe this guy is the CEO in anonymous guise. Whoever it is sure took this balanced review very personally.

        Yes, we’re both Jannas!

  3. From a different angle – there are ‘careers’ advertised on the Letterjoy site – to which I applied just recently. I received a response that invited me to do a ‘paid trial’ as a way to ascertain my writing abilities. In the application, he asked for a pitch for a monthly theme. For the paid trial, he asked for the complete theme to be researched and written: 4 letters and postscripts in total.

    The offered compensation was $500. No waiver for how the final product would be used. No contract.

    All he needs are 12 schlubs to be duped into submitting copy for $6,000 and his next year’s worth of product is done.

    I declined the offer.

    1. Hello A Historian,

      This is an interesting glimpse behind the Letter Joy curtain. Kinda explains as to why the letters seemed random as per Kristi’s earlier comment on this thread. So the content is kinda crowdsourced? Interesting concept… I’d also be wary of submitting anything, without a contract, and then the possibility of not getting paid for the effort- especially if supplying useable content for the service.
      Thanks for the insight, for reading my post, and for the comment!

      ~thatgirljen

    2. A Historian,
      I forgot, one other question, maybe you can clarify: So SOME of the letters that LetterJoy sends are not actual letters, but are fictional, rather than historical? Meaning that a “Staff Writer” might actually create the letter, and it’s not really an actual letter that wasn’t “ONE OF HISTORY’S BEST LETTERS” since it could have been recently written?
      …curious
      ~thatgirljen

      1. The guidelines state that the letters are historical items – with slight editing for length or extraneous material. The post-scripts are original, contemporary writing, based on research.
        The reason stated for the ‘paid trial’ was to shorten the interview process for a permanent position. This is not standard business practice. A potential employer may request a writing sample or even give a *brief* assignment, with no money being exchanged and a waiver stating it would not be used without permission. One does not work for pay without contract, creating usable content for a business, with only a potential at future employment. Everything about it set off warning bells within my professional circle. I will grant him the inexperience of youth but that is all.

  4. This was a gift from my grandchildren. The first was received postmarked January 18, 2019. That last received was August 12, 2019. I have received a total of 27 letters. It should be 35. Right? Please reply. Maxine Traudt

  5. Hi Jen,

    I ‘m following up on this thread to let you know that since ordering my Letterjoy package August 9th, my father has not received any letters, even though I scheduled them to begin arriving in September.

    I have requested a refund and am eagerly providing negative feedback on all formal review platforms I can find.

    Apologies for letting my frustration with your justifiable frustration with product quality as the gift RECEIVER instead of the gift PURCHASER get in the way of realizing that you were forewarning me that this company has no commitment to executing.

    If I had to guess how they’re still in business, I’d wager that they are focused way more on big clients than the one-offs. Which is gross. Letterjoy, just turn off your offerings to one-off clients, if that’s the case!

    Otherwise, they simply don’t truly care that the product quality is so consistently abysmal, and all of their outreach is, as you implied, simply half-hearted insincere damage control in order to keep the money flowing.

  6. Final a quick, mostly personal followup here to say that:

    after a snafu of my father trashing the letters believing them to be spam, and Letterjoy providing unexpectedly attentive customer support follow-up, I’ve been notified by my father that he has received the letters.

    I cant speak to the quality of the content, and I think this gift buying and evaluating adventure has run sufficiently course of my attention span…

    But just wanted to close the loop on my earlier “you know what, you’re right, these assholes dont care” screed.

    Cheers!

    1. Hey Bobby Nemo-
      Sounds like you were able to get everything taken care of for your dad’s gift. Good to hear that! I was really bummed when you first posted that there was an issue, however sounds like you issue was resolved. 😉
      I will say the letters do look a bit like “junk mail” when receiving them, so unless the recipient is aware that something is coming in the mail, it would be easy to toss the letters away unknowingly, which seemed to be the case with your father’s gift. Hope he liked his letters.
      ~thatgirljen

    1. Hello @Angelynn,

      Hope you had a nice holiday, and thanks for reading my post about Letter Joy and my experience with their service. Much of my correspondence was done via FB messenger, my personal e-mail and REDDIT, along with my original attempts to contact their c/s through the website. Oddly enough I have a suspicion that the Founder/CEO of LJ may have even happened upon my little part of the inter-webs after I had written this particular post outlining my experience and dissatisfaction.

      I’m saddened to hear that you are currently experiencing some problems with their service, which seems to be hit or miss… still. What exactly is your issue, maybe I can steer you in a better direction in order to get some assistance with LJ.

      LMK, ~jen

  7. Ugh — I got LJ for my parents and my in-laws for Christmas. I wish I’d read online reviews before I signed them up!

    It was supposed to start January 1, and apparently they’ve received one letter, with an extremely lackluster “post-script” containing an elementary-school level history lesson that they remembered from elementary school… in the 1950s…

    My parents called to ask if they were supposed to receive more letters and more/better info. I said I thought they were *supposed* to. Sad trombone is right 🙁

    I

    1. Hello Carrie,

      First, thanks for reading my post about Letter Joy, and leaving a comment. 🙂

      Second, I’m disappointed to read that Letter Joy is STILL missing the mark and haven’t taken the past year (or however long it’s been since I’ve written about my issues with them) to improve their offerings, customer support and over all product.

      *sad trombone indeed…

      If you’d like, I’ll send your in-laws a postcard from the Lonestar state, just because! I mean really, people love getting things in the mail and I have a few extra postcards available to share! LOL

      Hope to hear back from you soon,
      thatgirljen
      PS- you can DM me on twitter @thatgirljen to give me an address and info for the postcard.

  8. I received this as a xmas gift that was to be received in the mail in Jan. That was the only information given; I didn’t even know it had to do with a company called Letterjoy. About 1 wk in, I received an email to confirm the name and mailing address; 2 weeks after that a letter arrived. The envelope was from “Sherlock Holmes” with a Washington DC address, though the letterhead was a banker in a town in England; it was requesting Sherlock’s help and laid out the scenario.

    The writing was in the style of the period but clearly a recognizable plot, not necessarily one from a Holmes story. The 2nd and 3rd letters came on the same day about 3 weeks later and the 4th letter came about a week after that. No instructions arrived either by mail or email during any of this.

    During the last week of Feb, I received two letters on the same day. The envelopes were #2 and #3 in the lower right. The were from another Holmes adventure but more disjointed than the first. Envelope #1 did arrive this week, which cleared that up but still left me with the wtf-is-the point-of-this feeling I’ve had since it started.

    Granted, the gift-giver is not the best communicator but I feel that if some business is sending things directly to a recipient of a gift, ALL information pertaining to it – except, perhaps, the price – should be supplied.

    A look at their website, which does not provide a way to contact them, either! I scanned the FAQs and found a way to send an email if you had another question – great! WRONG!!! You had to choose a topic and all of those were the FAQs. I just picked one and sent my email.

    Great idea — lousy execution.

    1. Hi Terri,
      I 100% agree… Letter Joy had a great idea, but fell short in so many ways. When I fist received my letters back in the beginning of 2019, I was really disappointed in their service, communication and most of all the product. I felt it looked really generic. I nearly tossed the first letter because it just looked like junk mail… thankfully my husband was like, oh no, that’s your Christmas gift? and even HE was a bit let down with the overall lack of quality. I do wish they would figure it out and create a better platform and product. HECK if Michael would have HMU I would have consulted for him and shared my few ideas with him to help with what I felt they were lacking.
      I do hope that you get better answers regarding your gift. I can’t believe it’s been 2 whole years and from what you’ve share, it seems they still haven’t learned from their mistakes? It’s too bad.
      Thanks for reading my post, and have a great day!
      Stay safe and healthy,
      ~thatgirljen

  9. Hello. I was wondering if you have tried any of the other LetterJoy type services? I really like this concept and can’t seem to find a whole lot of reviews for the different versions. HistoryByMail and HistoricMail are the other two I’m seeing and I’m wondering if you have heard anything about these?

    1. Hello Sean,
      I haven’t tried any of the other letter delivery services yet, but I’d be interested to check them out for sure. If you have a link for either – send it my way! 😉 Thanks for reaching out and reading my post.
      Hope to hear back from you soon!
      ~thatgirljen

    1. Hello Frank,
      I am not affiliated with LetterJoy, nor do I work for them. If you’re having an issue or need to update your address with them you’ll need to contact LetterJoy directly.
      Good luck,
      ~thatgirljen

  10. Thanks for the review. I was considering giving this product a try, yet your review and that of others has convinced me to take a hard pass on it.

    In particular, lots of people are complaining about not receiving the letters they’ve paid for. It sounds like the customer service department has been given no way to address that very important problem.

    Sorry about the “mansplaining”comment from Mr. Courageous Troll.

    I found your blog after Googling “Lovejoy reviews.” I’m subscribing to your stuff for what that’s worth. I certainly don’t think that your business hinges on my subscription.

    Thanks again!

    1. Janna Chan,
      I actually appreciated the mansplaining to the Courageous Troll. In a world full of screens fake names and people hiding behind them, it’s nice to have a comment that is supportive. I strive to provide an honest review whenever I DO review a company or situation, while also remembering to remain diplomatic with my responses. After all I’m just one person with one experience. YMMV

      I’ve done a few other posts detailing my disappointment with other products or services. Usually that happens only after attempting to rectify the situation directly with the company first. My blog has become a place where I have from time to time, created a post to let other consumers know of my experiences. And yeah- I also have written good reviews of products and companies too on my blog.

      I’ve also been fair when people don’t agree with my opinion… dare I say courageous? LOL
      Sincerely, thanks for the response and thanks for subscribing.
      ~thatgirljen

      PS you can also find me on YOUTUBE at https://www.youtube.com/channel/UCMw00gabX-9jYq-SWDgij-w/videos

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