I find it odd. When searching for actual customer reviews and testimonials for the LetterJoy, there aren’t many.
I WONDER WHY?
If you haven’t heard about LetterJoy, it’s a subscription that sends one historic letter a week to your mail box. Their tag is something like: “History’s best letters to your door”
The boy gifted me a 3 month subscription this Christmas. When I heard what he picked out for me, I was geeked. This was going to be the gift that kept on giving, and I was eager to also get their educational letters since we homeschool.
HOWEVER… I’ve had 3 separate issues and have been given the runaround by whomever mans their FB messenger – which is where I contacted them to (hopefully) resolve my issue(s).
My general overview and review of the LETTERJOY service is: cool concept, but too many glitches, lackluster customer support, and I feel they still haven’t rectified my account situation. In short, I was awarded TWO WHOLE ADDITIONAL LETTERS “for my troubles” and still crossing my fingers, toes and eyes whilst I await their arrival!! Below is my blanket review of LetterJoy for anyone that cares to read:
Got LetterJoy as a gift. Have had 3 separate issues with my account. Since this was a gift, I contacted them through their FB messenger. My first letter arrived (late- but I figured NBD) was excited, and happy… at first. Then my second letter arrived with 2 duplicate pages. I contacted c/s- was told they wouldn’t send a replacement- that they would add a letter to the end of my subscription (after a lot of verbal run around)… ok- so incomplete letter #2 – letter #3 never even arrived. I live in a pretty big city, no inclimate weather conditions, and got ALL my other mail timely. After a lot of back and forth I was given excuses, and ambiguous solutions that I had to ask for actual clarification… more than once. SUPER FRUSTRATING. Felt like I was dealing with a bot. As it stands, I’m NOW awaiting letters #2 and #3 – which I have been advised they are resending, and then hopefully whatever else is supposed to arrive as per my gift subscription – oh and TWO whole additional letters “for my troubles” As of now, I’m definitely underwhelmed. Hopefully others haven’t had my same negative experience with their customer service. It’s a cool concept and I was totally geeked when I found out about my gift… BUT- it doesn’t feel like Christmas every week when I open my mailbox and get NOTHING!!